CaremLock (“we”, “us”) operates caremlock.com. This policy explains what information this website collects and how it is used. It describes the tools and services currently in use on this site.
Information we collect
Information you submit
When you use our Request a Quote form, the welcome popup, or the newsletter subscription form, we collect the details you provide. Depending on the form, this can include: your name, company name, business email, phone / WhatsApp number, country or region, customer type, product interest, estimated quantity, project details, customization requirements (OEM, logo, packaging or function), and your newsletter subscription consent.
How you reached the site
Our forms also record how you arrived at the website — the landing page, the referring page, and any UTM campaign parameters in the address — so that our sales team can understand the context of an inquiry.
Usage and technical data
We use Google Analytics 4 to collect aggregate statistics about website usage, such as pages viewed, approximate location (country / city level), device and browser type, and traffic source. Our web server and hosting platform also process the standard connection data required to serve the website.
How we use your information
- to respond to your inquiry and provide quotations or product information;
- to send you product updates if you have subscribed to the newsletter;
- to understand how the website is used and to improve it;
- to keep records of business communications with buyers and partners.
We do not sell or rent your personal data, and we do not share inquiry details with third parties for their own marketing.
Services that process data
The website uses the following services, which may process data as part of providing their function:
- Hostinger — website hosting and the newsletter subscription platform (Hostinger Reach). Newsletter subscriptions use a double opt-in process: you receive a confirmation email, and you are added to the subscriber list only after you confirm.
- Google Analytics 4 (via Google Site Kit, measurement ID G-1FJNZBFVE3) — aggregate website statistics.
- WPForms — the plugin that processes the quote form and the popup form on this website. Submissions are stored in our website database and sent by email to our sales team.
- WooCommerce traffic-source attribution — a feature of the website’s WooCommerce plugin that records cookies describing how you reached the site.
These providers process data on their own infrastructure under their respective terms and privacy policies.
Data retention
Inquiry information is kept for as long as needed to handle your request and maintain our business records. Newsletter data is kept until you unsubscribe. You can ask us to delete your data at any time (see below).
Your choices and rights
- You can ask us to access, correct, or delete the personal data you have submitted by contacting sales@caremlock.com. Please include the email address you used, so we can locate your records.
- You can unsubscribe from newsletter emails using the unsubscribe link in any email, or by contacting us.
- You can block or delete cookies through your browser settings. See our Cookie Policy for the cookies this site uses.
Changes to this policy
If our data practices change, we will update this page. The version published here is always the current one.
Contact
For any privacy question, contact sales@caremlock.com or use our contact page.